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Common Questions

Here are some frequently asked questions. If you have any further questions please send us a message to:
contact@symbiosenatureetsens.com

Quality Assurance of Our Essential Oils

Our desire is to allow you to benefit from the best essential oils. We work in close collaboration with producers chosen according to strict specifications. Our oils are all ORGANIC, 100% natural, and vegan.

We are proud to collaborate with a producer located on Reunion Island who works in an artisanal way with passion and devotion for her art. Its oils are of exceptional quality.

Concerning more specifically the organic CBD MCT oil that you will find in our synergies, we only offer so-called “ FULL SPECTRUM” oils obtained by steam distillation of the entire plant (leaves, flowers, stems) . It is thanks to this unique method that your body will benefit from the maximum benefits of cannabinoids, thanks to what is called the “entourage effect”.

For more information on CBD, we refer you to reading our dedicated article .

Finally, our rapeseed oil is extra virgin, organic and French.

Quality Assurance of Our Essential Oils

Our CBD-enriched massage oils are designed to provide both relaxation and therapeutic benefits. Here's how you can use them effectively to take full advantage of their properties:

Preparation for Use

  • Oil Temperature: For a more pleasant massage experience, you can slightly heat the oil. Make sure the temperature is comfortable to touch to avoid burning.

Application

  • Quantity: Start by pouring a small amount of oil into the palm of your hand. Rub your hands together to distribute the oil and warm it slightly before application.
  • Massage: Apply the oil using gentle, regular movements. For areas of tension or sore muscles, use deeper massage strokes to help relax and loosen muscles.
  • Reapplication: Depending on the duration of the massage, you may need to apply an additional amount of oil. Add the oil gradually to maintain good glide without applying too much.

After the Massage

  • Skin Care: After massage, leave oil on skin to maximize absorption of cannabinoids and nutrients. If necessary, you can wipe off excess oil with a soft towel.
  • Hydration: It is advisable to drink water after a massage to help flush out toxins released from the body during the massage.

Usage Precautions

  • Sensitivity Test: If you are using our oil for the first time, it is recommended to do a small skin sensitivity test on a limited area to check for any allergic reactions before proceeding with a full massage.
  • Health Conditions: Consult a healthcare professional before using our oils if you have specific health conditions, are pregnant or breastfeeding.

For any assistance needs or for personalized advice on the use of our massage oils, do not hesitate to contact our customer service. We are here to help you fully enjoy your experience with Symbiose Nature et Sens.

Quality Assurance of Our Essential Oils

To ensure that you can benefit from the purest essential oils, we require that they be checked by an independent toxicology laboratory.
They undergo microbiological analyzes to verify the absence of any heavy metals, solvents, pesticides or any other undesirable agent.
We also carry out a so-called “gas chromatography” analysis.
We thus obtain a certificate of analysis demonstrating the purity of our essential oils.

Quality Assurance of Our Essential Oils

Essential oils should be stored away from light, heat and humidity.
Strong temperature variations must be avoided.
Oils can be perfectly stored in the refrigerator.
Thus protected, essential oils can retain their benefits between 3 and 5 years depending on the essence.
We indicate on our bottles a minimum durability date (DDM) which corresponds to the period during which our synergies remain most effective. Beyond this date they will lose their potency and reduce their impact on your metabolism.

Quality Assurance of Our Essential Oils

Essential oils are safe for most people.
However, great care must be taken with children, pregnant or breastfeeding women, fragile people, people with allergies or epilepsy.
However, these alerts are given for pure use of essential oils.
Our synergies are innovative in that we offer you ready-to-use essential oils mixed with virgin organic coconut and hemp oils comprising 30% CBD and virgin organic rapeseed oil.
This mixture neutralizes the undesirable effects of essential oils and largely eliminates their possible toxicity.
However, it is important to consult a doctor before using them if you belong to one of the categories mentioned above or if you are taking medication.

Quality Assurance of Our Essential Oils

To order on our site, simply select the Symbiose Nature & Sens ® products you want, add them to your basket, then proceed to payment by providing your delivery and payment information.
We accept several secure payment methods, including credit cards, paypal.
Once your order has been validated, you will receive a confirmation email with a summary of your order and a tracking number for your delivery.

We offer fast and reliable delivery to many countries around the world.
Delivery costs are free.
You can track the status of your delivery using the tracking number provided with your order confirmation email.
For more information on delivery we refer you to our General Conditions of Sale.

Quality Assurance of Our Essential Oils

If you experience any difficulty with any of our products, please contact us to arrange a return and refund.
Please note that products must be returned in their original condition (including warranty sticker intact), unused and undamaged to be eligible for a refund.
For more information on the issue we invite you to read our Return Policy.

We are here to help you !
Please contact us via our online form or by email at contact@symbiosenatureetsens.com.
We will be happy to help you find the products best suited to your needs.

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