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Applicability

These general conditions of sale apply to all sales of products made on our e-commerce site. By placing an order, you accept these general conditions of sale.

They cancel and replace all previous versions.

Products

We strive to provide accurate and up-to-date information about the products and services offered on our site.

The Products offered for sale by SYMBIOSE NATURE & SENS are those which appear on the Site, on the day of its consultation by the User and within the limits of available stocks.

Products may be changed or withdrawn without notice.

In the event of unavailability of one of the Products, the customer will be informed promptly.

Photographs and texts illustrating the Products do not fall within the contractual scope.

Precautions for use

Using essential oils can be risky if not done properly.

It is therefore essential to respect the precautions for use.

SYMBIOSE NATURE & SENS indicates on its website in a dedicated article and on each of its products the related conditions of use.

SYMBIOSE NATURE & SENS cannot be held responsible for damage caused by misuse of one of its Products or by non-compliance with the precautions for use and health and safety conditions when using them.

All information contained on our site comes from numerous books or reference sites in aromatherapy.

Our formulas are validated by two qualified aromatherapists.

However, the advice for use is given for information only and cannot constitute a personalized medical prescription, each case being specific.

Administration by the internal route specifically requires, in case of doubt, the consultation of a doctor or pharmacist competent in aromatherapy.

SYMBIOSE NATURE & SENS does not in any way encourage self-medication.

Orders

You can place an order by filling out the online order form and making payment.

Any Order constitutes acceptance of these General Terms and Conditions, the General Conditions of Use and the Personal Data Protection Charter.

The Customer journey is as follows:

    • The Customer selects the Products of his choice and adds them to his basket;
    • Then he validates his basket;
    • The Customer must identify themselves or create an account by specifying their contact details (surname, first name, billing and delivery address, city, postal code, telephone) which will be processed in accordance with the GDPR charter of our site;
    • The Customer chooses his delivery method;
    • The Customer chooses their secure payment method;
    • The Customer receives, once payment has been validated, an email confirming their Order;
    • The Customer receives an email relating to the delivery of their Order.

Once the payment step has been completed, the Customer no longer has the option of canceling the transaction.

The sale will be final subject to the exercise, by the Customer, of his right of withdrawal under the conditions defined by the Law.

Price

The prices indicated on our site are prices including VAT (all taxes included) in euros.

Delivery costs are not included in the prices indicated and will be calculated and displayed before finalizing the order.

Any costs, taxes and customs duties required for the delivery of an order will remain the responsibility of the Customer.

SYMBIOSE NATURE ET SENS cannot be held responsible for any refusal of payment or untimely payment of these costs, taxes and customs duties by the Customer resulting in the failure of delivery of the product(s) ordered.

The prices indicated on the site are guaranteed on the day of the order.

SYMBIOSE NATURE & SENS reserves the right to modify them at any time.

Payment

Payment for ordered products and services must be made online via the payment options offered on our site.

We reserve the right to refuse any payment that does not meet our security requirements.

Delivery

Your orders are processed as quickly as possible once payment has been validated.

The products ordered will be delivered to the address indicated when ordering.

Delivery times may vary depending on product availability and delivery address.

Delivery time in mainland France

Shipments take place within 48 working hours following receipt of payment for your order, unless otherwise indicated on the “basket” page.

After delivery, your order is delivered in 2 to 3 days by Coliposte (colissimo tracking), 3 working days by Mondial Relay and 1 working day with Chronopost.

Delivery time to the rest of the world

Your order will be delivered by COLIPOSTE, CHRONOPOST, SPRING, MONDIAL RELAY or by FEDEX depending on the country of destination.

The countries delivered, shipping methods and delivery times are indicated on the carriers' website and when validating the shipping rules for your order.

We are not responsible for delivery delays caused by errors in entering the delivery address or unforeseen weather conditions.

Despite the reliability of these delivery services, it may happen that some packages are delayed in delivery or lost.

In this case, we invite you to inform us as quickly as possible and to contact the carrier directly so that we can together request the establishment of an investigation.

In the event of permanent loss of the package, certified by the delivery service, we undertake to send you another one.

Returns and Refunds

Our goal is to guarantee you complete satisfaction during your purchases on our website www.symbiosenatureetsens.com.

This is why we offer you the possibility of returning any product that does not meet your expectations in compliance with the following conditions:

Withdrawal period

In accordance with the law, you have a period of 14 working days from receipt of your order to exercise your right of withdrawal without having to give reasons or pay penalties, with the exception, where applicable, return costs.

Return conditions

To return a product, you must inform us in advance by email to contact@symbiosenatureetsens.com, indicating your name, address, order number and the reason for the return.

Products must be returned in their original condition and complete (packaging, accessories, instructions, safety ring intact) to be refunded or exchanged.

Return costs are your responsibility. We advise you to track your package to avoid any inconvenience.

The products must be returned to the following address:
NATURE & SENSE SYMBIOSIS
425 butterfly path
34170 Castelnau-le-Lez
France

Refund

Once your return has been received and verified, we will reimburse all amounts paid, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, another delivery method). than the less expensive standard delivery method offered by us) within 14 days.

Exceptions

Excluded from the right of withdrawal are products unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (our essential oil synergies are part of this).

We reserve the right to refuse returns sent COD or damaged packages.

Guarantee

All products sold on our site benefit from the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code). In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

Responsibility

SYMBIOSE NATURE & SENS cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from the misuse of the products sold.

Resale of products

Any resale or repackaging and resale of SYMBIOSE NATURE & SENS products is prohibited unless expressly agreed in writing.

Intellectual property

All content on our site, including text, images, logos, trademarks, etc., is protected by intellectual property laws.

You are not permitted to use this content without our prior written permission.

Processing of personal data

SYMBIOSE NATURE & SENS undertakes to respect the confidentiality of the information provided by the user, which is protected by the provisions of law n°78-17 of January 6, 1978 relating to data processing, files and freedoms. .

We invite you to consult our privacy policy available here .

In accordance with the “Informatique et Libertés” law n°78-17 of January 6, 1978 as amended, the user has the right to access, rectify and delete data concerning him.

He can exercise this right by sending an email to contact@symbiosenatureetsens.com.

Applicable law

This contract is subject to French law.

Before any legal challenge to the stipulations of the contract, the parties undertake to seek an amicable solution to the dispute which could oppose them.

The parties undertake to deal with good faith.

In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, unless otherwise provided by law.

SYMBIOSE NATURE ET SENS is a selling partner of the Cocote marketplace and is registered with Lemon Way, a payment institution approved by APCR in France on 12/24/2012 under number 16568
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